How to place an order on the site?

As soon as you have found your item, select the desired color and size then add it to the basket by clicking on "Add to the basket". Finalize your order, then proceed to payment. Your order is validated once the message "Thank you, your order is now confirmed" appears. You will also receive an order confirmation email on your mailbox within minutes.

The command takes place in 4 steps:

1) Create an account or identify yourself using your email address and password in order to access your customer area.

2) Inform the information fields relating to delivery: name and address of the recipient (s), and a telephone number for our carrier.

3) Inform information about payment.

4) Check your order and validate it.

Do I need a customer account to place an order?

It is necessary to create a customer account to place an order. When you have validated your basket, you have 2 options:

- Sign into your account
- Create an account

The Customer Account allows you to consult the history of your orders, as well as register your information for your next orders. You can also find the articles saved in your favorites and our return voucher.

Has my order been validated?

Once the basket is validated, you will have to correctly fill in the fields with personal information and the delivery information, then make the payment of your order. Once these steps are made, the message "Thank you, your order is now confirmed" will automatically appear on your screen. You will also receive a confirmation email on your mailbox within minutes. This will indicate that your order has been validated.

Can I modify or cancel an order once it has been validated?

Once the order has been validated, it is no longer possible to modify it, whether for its content as for the personal and delivery information that has been indicated. It is therefore very important to check your order well before validating it.

On the other hand, if you have changed your mind or you realized a size too late for example, we invite you to turn the article concerned in the 14 days following the reception of your order by following our order by following our Return instructions and place a new order on the Labyritnhe Paris website.

What if/Why my order has been cancelled?

Your order could be canceled for several reasons:

  • Out of stock
  • Refused payment
  • Wrong information
  • Suspected fraud

In any case, an email will be sent to you with the reason for the cancellation of the order, and you will not be debited for it. If in doubt, or if you have a question, contact us to

Where can I find my invoice?

You will find your invoice in the order confirmation email.

How to track my order ?

Once your order is validated, you can follow its progress by connecting to your customer account, in the "Command history" section. An email will also be sent to you when your order is shipped, with a tracking link redirecting to monitoring the order proposed by the carrier.



What are the delivery times offered and in which countries?

All Labyrinth Paris products ordered in France and abroad benefit from free delivery and are shipped within 24 hours.

It is then necessary to count on average 24 hours for delivery in France, 48 hours - 72 hours in Europe (up to 6 working days depending on the country and the city of destination) as well as in the rest of the world (up to 5 working days depending on the country and the city of destination).

The average delivery times are expressed as an indication and may vary depending on the carrier to meet the deadlines communicated, factors on which he has no control (customs, bad weather, etc.) or certain distant localities that make delivery more long.

All our orders have been sent from our warehouse in France. They are carefully packed by us in a Paris Labyrinth box and are shipped in a secure manner in a neutral box. For security reasons, delivery of your order will be made against signature.

We deliver more than 100 countries and territories worldwide including Europe and Saudi Arabia, Australia, Brazil, Canada, China, South Korea, United Arab Emirates, United States, Hong Kong Ras of China, India, Japan, Macao Ras de China, New Zealand, Singapore, Taiwan and Thailand. To find out more about the delivery conditions of our carrier or the list of countries where we deliver, we invite you to contact our customer service to

How much is shipping ?


Customer satisfaction is our priority, which is why we offer delivery for all orders on our official website and offer an all-in-one transport solution everywhere (DDP) in the world. This means that we ship all orders at our expense (by taking charge of all customs formalities as well as import rights and costs) and assume all the risks to your delivery place.

What is the Premium DDP service?

Our wish is to offer a purchasing experience of the most optimal possible. This is why we offer a turnkey solution: the DDP premium service. This means that the products ordered on our official website are delivered cleared.

Here is the list of countries and regions that take advantage of this DDP premium service: Saudi Arabia, Australia, Brazil, Canada, China, South Korea, United Arab Emirates, United States, Hong Kong Ras of China, India, Japan, Macao Ras From China, New Zealand, Singapore, Taiwan and Thailand.

The European Union countries are not affected because no customs formality is required.

I wish to modify my delivery address, how to do it?

Once the order has been validated, it is unfortunately not possible to modify it, whether it is its content such as personal and delivery information. However, you can still send us an email to the address : If your order has not yet been shipped, we will do our best to change the delivery address.

What if my order has been returned to the sender?

If your package has returned to us, it is unfortunately no longer possible to re -specify it. In this case, we will reimburse the order and you will be invited to renew your order on our site.

I did not receive my order, what to do?

Once your order is validated, you can consult its shipping status. If the status is indicated as "being delivery", this means that your order has not yet been delivered. If the status indicates of the order has been "delivered" but you have not received it, please contact us by email at

In addition, if after two weeks the status is still "being delivery", please also contact us by email at

Can I be delivered to the store?

The shop being exclusively online for the moment, it is not possible to benefit from a delivery in point of sale.



What are the payment options available ?

We accept the following payment methods:

  • VISA
  • Apple Pay
  • Google Pay

All our payments are secure and achievable with a valid billing and delivery address.

Is the payment secured?

Payment is 100% secure on our site, you can make your purchases safely. Our servers comply with the PCI data security standard, all payment data is encrypted and we apply 3D Secure payments for banks that impose this functionality during online purchases.

In what currencies can I make my purchases?

Our site has been accessible from many countries around the world. Thus, purchases are possible in the currencies in force in the countries concerned. To do this, during your first visit to the site, please select your country of delivery, the currency will then appear automatically.

Can I settle in several times?

It is not for the moment not possible to pay for your purchases in several monthly payments on our site.
On the other hand, some banks offer this service to their customers for any purchase made online, we invite you to get closer to yours to find out more.

Has my payment been validated well?

When you have entered your payment information, click the "Check the order" button. Please check if the information in your order is correct. Once validated, please click on "Pay now" to perform the transfer. If the message "Your comence is now confirmed" appears, it means that your payment has been validated. You will receive an order confirmation email which allows you to view the details of your order as well as your invoice. This will also be available on your customer account.



Can I make a return?

It is possible to make a return to the extent that the return and customs costs are your responsibility and the return request is made within 14 days of receipt of the order, if this request complies our conditions of pre-established return.

The return costs, deductible from the reimbursement amount, are as follows:

France - 10 €
Europe - 20 €

On the other hand, a turnkey return from the international is not unfortunately possible due to the difficulties of formality. We invite you to find a transport solution of your choice in your country to apply your right of retraction. Make sure that your items are returned to their original condition and packaging, unarmed, unused and not damaged and to return the Paris Labyrinth Product (s) in its/their original packaging (complete (complete ( s) (Accessories, notice, label etc.,) at the following address: Labyrinth Paris (Customer Service) - 2, rue des Erables - 69760 Limonest Cedex France


- After inspection of the package, if the conditions are not respected, Labyrinth Paris keeps its rights to refuse the request for the right of retraction. The refund request will be refused, the decision will be communicated by email and the package will be returned to the customer.

- Clip earrings or breakthroughs from Labyrinth Paris are not included for health and health protection reasons.

These conditions can be viewed on our Return policy page

How do I make my return?

According to article L221-18 of the Consumer Code, you have a period of 14 days to return your order to us, from receipt of the package. The return costs are your responsibility.

Here are the steps to follow:

1. Before returning a product, you must inform us of your return intention. You can contact us at by providing us with the order number and the product (s) you want to return. We will then send you a retraction form in French or English to fill out.

2. Make sure that your items are returned to their original condition and packaging, not altered, unused and not damaged. IMPORTANT: Clip or pierced earrings of LABYRINTHE PARIS which have been opened, handled, unsealed, tried, touched are not included for health and health protection reasons.

3. The return costs are your responsibility. LABYRINTHE PARIS offers all inclusive flat -rate return costs for each dismissal which will then be deducted from the amount of the order reimbursed.

• € 10 from France
• € 20 from Europe

4. We will send you a return label prepared by email. Print it and stick it outside the package. Close the package by taking all the necessary precautions so that the Labyrinth Paris products are properly wrapped so that they are not damaged during their transport.

IMPORTANT : The simple referral of the property without withdrawal form or refusal during delivery are not enough to express your desire to withdraw. To find out more about the carrier's return policy, contact our customer service at or consult our Delivery & Retours page.

What is the processing time for returns?

In accordance with the law, you will be reimbursed within 14 days maximum after receipt of your return and control of the goods by our quality service.

Here are the steps in the return treatment:

1. Reception and control of your return: Upon receipt of your package in our warehouse, our quality teams carry out a meticulous control of the state of the returned article.
2. Validation of the reimbursement: If the control confirms that the item is in accordance with and in good condition, we immediately reimburse.
3. Deduction of return costs (and customs if applicable): if you have used our prepaid return label, flat -rate return costs will be deducted from the amount of your reimbursement.
4. Refund on your payment method: Refund is made on the same means of payment used when ordering.
5. Deadline for the appearance of the reimbursement: Reimbursement should appear on your bank account within 2 to 3 working days.

For more information on the right of withdrawal and the return conditions, please consult our Terms of Sales.


After -sales service

What if I received a defective article?

Despite all the care that we take in the manufacture and quality control of our products, it is not impossible for you to receive a defective item during delivery. In this case, please contact us at the email address after-sales service. We will then come back to you as soon as possible with the process to follow to return your article for free.

What if I receive an article that does not correspond to my order?

If you have received an item that does not correspond to your order, please contact us at the email, telling us about your order number as well as the item concerned, with a attachment photo. We will then come back to you as soon as possible with the approach to follow to return your article to us.

What if an article is missing in my order?

If you are missing an item on your order, please contact us at email, telling us about your order number as well as the missing item. We will then come back to you under the shortest time to send you the article concerned as quickly as possible.

What if an article is defective under a legal warranty of 2 years?

At Labyrinth Paris, we are proud of the quality of our creations. Each room is made with the greatest care and subject to rigorous checks to offer you an exceptional product.
This is why we offer you a legal guarantee of 2 years which covers all of the repair, return and dismissal costs in the event of damage or deterioration of your part.

How does the legal warranty work?

● COVER: The legal warranty covers all the labyrinth Paris parts purchased worldwide, for a period of 2 years from the date of purchase.

● Supported costs: in the event of damage covered by the warranty, Labyrinth Paris covers all of the costs:
- Return costs: We provide you with a prepaid return label so that you can send us the defective part at no cost.
- Repair costs: repairing your part is completely free.
- Return costs: once the part is repaired, we send it back to you without additional expense.

● Conditions of care:
- The play must have been purchased from Labyrinth Paris.
- Damage must not result from inappropriate or abusive use, an accident, negligence, modification or repair by a service other than Labyrinth Paris.
- Damage due to normal wear and tear is not covered by the warranty.

How to apply for repair?

To benefit from your legal warranty, simply follow these steps:

1. Contact our Customer Service at the address SAV@LABYRINTHE-PARIS.COM.

2. Join the following supporting documents at your request:
- Proof of purchase and warranty card (included for any purchase of a Labyrinth Paris part).
- Reference of the damaged part.
- Description of the damage.
- One or more photos of the damage.

3. Once your request has been validated, we will process your file within fourteen days maximum and we will send you a prepaid return label and instructions to send us your room.

4. We will return it to you once the repair has been carried out.

In the event of non-compliance our commitments, our customer service can offer you alternative replacement solutions or refund.

Do not hesitate to contact us for any questions concerning the legal guarantee of Labyrinth Paris.

What if an article is defective out of warranty?

For defective items that are not supported by the warranty service, we offer a repair service at your expense.

In order to benefit from our repair service, please contact us by email at, taking care to reach the following elements:

● Proof of purchase 
● Reference of the part on which the repair is requested
● A description of the desired repair
● One or more photos of the room

Once these elements have been received, we will check with our workshop the repair feasibility as well as the deadline and then we will send you a quote made by our experts on the repairs to be carried out (including the shipping and return costs after repair), the cost and the estimated time.

If you validate the quote, we will send you the instructions by email to send us your room. It is important to note that repair costs, shipping and return costs (and customs if they apply) will be your responsibility and must be made by bank transfer.

Once the transfer has been received, we will take charge of the repair and return the repaired part to you as soon as possible.

How to make an exchange?

Unfortunately, it is not possible to exchange on our site. If you have changed your mind and find yourself within 14 days after receipt of the order, we invite you to return the article concerned and place a new order on the Labyrinth Paris website.



How to create a customer account?

On the Labyrinth Paris site, click on the icon at the top right. You will then access the customer account creation form. Fill the required information and click "Create".

How do I update the personal information in my customer account?

If you wish to update your personal information, please contact us at

What do you do with my personal data?

At Labyrinth Paris, we take the confidentiality of your data very seriously. This is why we are committed to using them in a responsible and transparent manner.

Here are the main uses we make of your personal data:

  • Improve our services and offer you a personalized experience.
  • Ensure the security of our services and fight against fraud.
  • Comply with our legal obligations. We are required to collect and keep certain personal data for legal reasons, such as invoicing or fighting money laundering.

Your personal data is never sold to third parties. We only share them with trusted partners such as our DHL carrier who gives you your orders. These partners are required to respect strict confidentiality and security rules.

You have control of your personal data. You can access your data at any time, modify or delete it. You can also choose to no longer receive communications from us.

To learn more about the management of your personal data, please consult our Privacy Policy.

I want to delete all my personal data, how to do it?

Just delete your customer account. For this, we invite you to send you your request to We will then take care of deleting all of your personal data.

I forgot my password, what to do?

If you have forgotten your password, please contact us by email at and we will reset you a new password.

How to delete my customer account?

To delete your customer account, simply contact us at And we will take care of it.



Where are Labyrinthe Paris jewelry and accessories made?

Made in France.

Because we defend the crafts and excellence of French know-how, all our jewelry and accessories are drawn and handcrafted in the Parisian workshops of our partners we have carefully selected and with whom we have close relationships since The start of the Labyrinth Paris adventure.

What sizes are available?

For our rings models, we offer size 50 to 62 (French size). You will find our detailed guide of sizes by clicking here.

For our models of necklaces and bracelets, we offer size S, M and L.

For our bags, we offer small and large models.

The available sizes are offered on each descriptive sheet of the selected model.

How to maintain jewelry parts?

In order to maintain the initial aspect of your labyrinth jewelry, we advise you to clean them only using a microfiber (Type wipers).

For mirror polished surfaces, it is essential to avoid any other typology of textiles which could leave traces of microabrasion on smooth surfaces.

These traces will naturally appear on your jewelry as the ranges go and during their life in your locker room.

To slow down the oxidation of your jewelry, we advise you to avoid any contact with the object with a perfume, sea water or swimming pool.

In order to protect your jewelry when you do not wear them, put them in their original pouch and case, away from lights and humidity.

In addition, we recommend that you avoid putting on your jewelry in front of smooth against a hard coating or storing your parts with other items within the same pouch to avoid shocks.

How to maintain leather items?

This Labyrinth Paris leather bag was made in France, with a master craftsman.

The shades of tone or texture that may appear are wages of quality leather, which will embellish over time. To guarantee the sustainability and beauty of your article, we advise you to treat it with care and follow some simple maintenance tips.

1. Avoid prolonged exposure to the sun and heat: Store your bag in a cool and dry place to avoid drying and discoloration of leather.

2. Keep it out of humidity: delicately dab all traces of humidity with a clean and dry cloth in light color, then allow naturally dry at room temperature.

3. Use a suitable maintenance product: protect your bag with a product specially designed for leather. In the event of a task, we advise you to clean it using a slightly damp soft cloth.

4. Preserve it from scratches and friction: Avoid contacts with any abrasive surface, fatty or solvent substance.

5. Store it in its Dustbag: Use its original protection or a soft fabric bag for storage, limit any crushing or deformation and make sure to hold the attached handles.

How does the opening system of my jewel work work?

To open the magnetic clasp, simply put pressure on the side rings of the clasp down to make a lever effect which allows its opening. This system provides a reel maintenance of the part once closed. Do not hesitate to contact us at If you encounter difficulties, we will send you a demonstration video.

The article I want to order is indicated "exhausted", what to do?

If the article you wish is indicated as being unavailable this means that it has been the victim of its success on our online store, our pieces being limited. We invite you to pre-order the part that will be made on demand in our Parisian workshops but we will have to be patient: its manufacture being tailor-made and artisanal, it takes several weeks before it is finalized. We invite you to contact us to check the deadlines or for any questions about the pre-orders.

The article I'm looking for is not on your site, what to do?

If the article you have spotted is no longer on our site, it means that we no longer offer it for sale unfortunately. Do not hesitate to add it to your wishlist, it is possible that the part is again available if we decide to relaunch its production. You will be the first informed!



What types of products do you offer?

The Maison Labyrinth Paris offers fashion accessories & jewelry jewelry jewelry:

Episode I - Versailles

Collars, earrings, bracelets & cuffs, rings and pins, available in 2 main colors (gold and silver) and 2 finishes (gold and palladium) as well as 4 models of leather bags available in 2 sizes.

Are Labyrinth Paris jewelry and accessories made in France?

Yes quite. Each creation Labyrinth Paris is entirely drawn and handcrafted in our workshops in France in the greatest care and has been subject to rigorous controls, from manufacture to sale, in order to offer you a high quality piece "Made in France ”, a celebration of craft know-how. It is both the perpetuation of a unique heritage made of requirement and rigor.



Can we order a personal creation?

We do not make a personal creation for the moment but our teams are in full reflection in order to offer you this service soon on signature parts or capsule collections.

How many items can I order?

You can order as many items as you wish. However, for security reasons, orders of more than 6 items will be automatically verified in order to avoid the risk of fraud as much as possible.

Beyond 10 items, and if it is a B2B order, we invite you to contact our sales team at which can apply a Wholesale discount.

IMPORTANT : Any order of more than 6 products, within a limit of 3 references of identical products over a period of 30 days and placed by the same person could be considered as an illegal "collection" of products according to article 3.2 of the code of the code consumption. We invite you to contact us to find out more.

How does your pre-order service work?

We are happy to offer this pre-order opportunity which assures you to be among the first to have one of our parts made on-demande.

Due to the craft manufacturing process, the waiting period is estimated at 30 days. In the event of any delay, you will be contacted by our customer service by email: which will inform you of the new shipping date. If this new date does not suit you, you will be able to cancel your order and benefit from a full refund.



How can I contact you?

If you wish to contact the SAV or repair service, you can send us an email to the following address:

If you wish to open a LabyrinThe Paris point of sale or if you wish to sell our products in your shop or join our sales service, please contact us at the following address:

For any other question, please contact us at the following address: