Guarantee and repair

Each creation Labyrinth Paris has been designed and manufactured in France in the greatest care and has been subject to rigorous controls, from manufacturing to sale, in order to offer you a high quality room.

Concerned about the sustainability of its creations, LABYRINTHE PARIS offers you a 2 -year legal guarantee service which covers all of the repair, return and dismissal costs in the event of damage or deterioration of your room.

Blanket : The legal warranty covers all the Labyrinth Paris parts purchased worldwide, for a period of 2 years from the date of purchase.

Supported costs : In case of damage covered by the warranty, Labyrinth Paris covers all of the costs:

• Return costs: we provide you with a prepaid return label so that you can send us the defective part at no cost.
• Repair costs: repairing your part is completely free.
• Referral fees: once the part is repaired, we send it back to you at no additional cost.
  

Conditions of care:

• The play must have been acquired from Labyrinth Paris.
• Damage must not result from inappropriate or abusive use, an accident, negligence, modification or repair by a service other than Labyrinth Paris.

• Damage due to normal wear and tear is not covered by the warranty.
  

How to apply for repair?

To benefit from your legal warranty, simply follow these steps:

1. Contact our Customer Service to: Sav@labyrinte-paris.com.

2. Join the following supporting documents at your request:

- Proof of purchase and warranty card (included for any purchase of a Labyrinth Paris part).

- Reference of the damaged part.

- Description of the damage.

- One or more photos of the damage. 

3. Once your request has been validated, we will process your file within 30 days maximum and we will send you a prepaid return label and instructions to send us your part.

4. We will return it to you once the repair has been carried out. 

In the event of non-compliance with our commitments, our customer service can offer you alternative replacement solutions or refund.

Do not hesitate to contact us for any questions concerning the legal guarantee of Labyrinth Paris.

For defective items that are not supported by the warranty service, we offer a repair service at your expense.

In order to benefit from our repair service, please contact us by email at Sav@labyrinthe-paris.com, taking care to reach the following elements:

● Proof of purchase 

● Reference of the part on which the repair is requested

● A description of the desired repair

● One or more photos of the room 

Once these elements have been received, we will check with our workshop the repair feasibility as well as the deadline and then we will send you a quote made by our experts on the repairs to be carried out (including the shipping and return costs after repair), the cost and the estimated time. 

If you validate the quote, we will send you the instructions by email to send us your room. It is important to note that repair costs, shipping and return costs (and customs if they apply) will be your responsibility and must be made by bank transfer.

Once the transfer has been received, we will take charge of the repair and return the repaired part to you as soon as possible.